Dear Suzy Spoon’s Customers,

We wish to thank you for your continuing support during this challenging time. This letter is to provide you with information regarding our Covid safe plan for our factory and retail shop.

Retail store in Newtown

Our retail store remains open under normal operating hours, with the safety and well-being of our staff and customers being of paramount importance. We are working within a Covid safe plan, which includes but is not limited to

  • The mandatory wearing of face masks for staff

  • Multiple hand sanitisation stations (one for customers and one for staff)

  • The reinforcement of good hand hygiene practices

  • An increased cleaning regime throughout the day and at end of day pack down

  • Signs reminding customers to keep 1.5m apart inside the store

  • And a limit of 6 customers in store at any time


Production & Operations in our factory in St Peters

At this time, there is no disruption to our production and operations, with our production team continuing to work under normal operating hours.  Our prime objective is the safety and well-being of our employees and customers. As the Covid-19 situation has evolved and changed, we have adapted our Covid-19 response with a plan in accordance with government regulations.

With this in mind, we are continuing to operate under our Covid safe plan which includes but is not limited to the following;

  • Temperature checking of all staff at the start of shifts

  • The mandatory wearing of face masks

  • Multiple hand sanitisation stations, at the entry to and throughout our facility

  • The reinforcement of good hand hygiene practices

  • Increased cleaning regimes throughout our site

  • The reinforcement of social distancing of 1.5 metres.  This includes the factory floor, our lunchroom/locker room and office

  • A restriction on visitors to the factory, with access for trades people only allowed in extreme circumstances

  • Record keeping in relation to our increased cleaning regime, daily staff temperatures and visitors log will be kept in a covid plan file with our HACCP records


Raw Material Supply

Currently, we do not anticipate experiencing any disruption to the supply of our raw ingredients. We will continue to monitor notifications from both our local and international suppliers and directly notify our customers should this situation change at all. 


Logistics & deliveries

Our delivery and logistics partner’s services are operating as normal. Should there be any change to our delivery lines and transport time frames, we will promptly notify stockists and customers.

We’re here to help in any way we can and are also extremely mindful that some of our customers are also facing challenging times. We are working to ensure orders and enquiries are attended to in a timely and efficient manner, while continuing to work within the requirements of our Covid safe plan. 

If you have any questions or concerns, please contact our office so we can assist in addressing your queries as quickly as possible.

Stay safe and stay well.



Suzy Spoon

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Tel: (02) 95579762  |  Email: info@ssvb.com.au


© 2020 Suzy Spoon's Vegetarian Butcher ABN 38 917 402 475

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