PLEASE NOTE: Couriers cannot deliver to PO Box or parcel lockers, they can only deliver to residential or business addresses. 

If delivering to a unit please make sure access to building is accessible for the courier. They will leave outside building if no

one is home as they cannot take perishables back to the depot. We cannot take responsibility for lost or stolen parcels if there

is no access to your unit door. It is not us that delivers personally.

 

Are your products vegan?

YES

 

What is TVP?

TVP is made from soy. It stands for textured vegetable protein. It is a by-product of soya oil 

extraction. The process involves separating the protein from the whole soybean. 

TVP is frequently used as a meat replacement because it has a texture that resembles 

ground beef, so it's an ideal meat substitute in spaghetti bolognese, shepherds pie, tacos and 

burger patties.

 

TVP is a soy protein that is also low in calories, carbohydrates and fat. It Is high in protein

and is a good source of essential amino acids.

 

What is Seitan?

Seitan is made from the protein of wheat. The word comes from the Japanese words 

“sei”, meaning “to be, become, made of”, and “tan”, as in tanpaku, which means 

“proteins”. Freely translated: “made of proteins”.

More than 1,000 years ago, seitan was prepared by Buddhists in China to replicate meat 

dishes, and was also used in Japan as a substitute for meat or fish.

 

Can your products be frozen?

Yes our products can be frozen and will last at least 8months in the freezer. The sausage skins

are delicate and are fragile when wet so we suggest cooking them from frozen to stop the skins

from tearing when cooking. The Smokey Rasher are best defrosted together as they are hard

to separate when frozen.

 

 

About the online shop

 

Is there a minimum order?

There is no minimum order.

 
Is the food delivered fresh or frozen?

The food is delivered fresh unless otherwise stated. We pack the products in a sealed insulated box with ice. Please refrigerate your food in a timely manner upon

receivement of the goods.Your package may arrive with the ice completely melted but the product will still be cool within. Please be assured that these products will still be fine for consumption - simply pop them into the refrigerator or freezer until you're ready to enjoy eating them. We pack the products for a two day journey.

How is the food packed for delivery?

We pack our products in an insulated cardboard box, that are 100% recyclable, sustainable, re-usable and space efficient with ice to help keep cold for the journey.Your package may arrive with the ice completely melted but the product will still be cool within. Please be assured that these products will still be fine for consumption - simply pop them into the refrigerator until you're ready to enjoy eating them. We pack the products for a two day journey.

 

How can I pay for my order?

We accept payment by Paypal for our online store. If you don't have a pay pal account thats ok you can log in as a guest and pay by credit card. To do this

please follow the check out steps when placing your order and click on sign in when asked to log into PayPal, you will then be given the option of paying on card.

How much is the shipping cost?

Shipping is a $12 flat rate for Sydney metro and most of outer Sydney regions, including Blue Mountains, Wollongong and Newcastle areas. All zones in QLD, VIC & ACT and some out of Sydney areas start with $12 for 5kg (that's still 10 packs of sausages, but not as many lasagnes) and then for every 5kg over there is an additional charge of $5, this weight has to include the box and the ice, the shipping calculator will add this up for you. We use to partially subsidise this shipping cost so it makes it affordable for everyone but sadly we can't keep doing that as it's just not viable (but most customers are within the 5kg range). 

 

How long will it take to receive my order?

As long as we have the products you've requested in stock, orders will leave our Sydney shop between 2-7 business days of receiving your order.

An email will be sent to you letting you know that your order has been shipped. The christmas deliveries are different so please check with us for these delivery dates.

Delivery can be made to home or work and should be refrigerated immediately. Courier will not deliver to a PO Box.

 

Ordering cold products and shipping info: 

All orders containing cold products must contain an insulated box and ice sheet to keep the products cold. Refrigerated products can only be sent to areas serviced by Fastway overnight couriers from Sydney. Delivery times are usually between 8am-5pm but during busy times the delivery times could be anywhere between 8am-9pm 9approximate times, this may change due to couriers schedule). The areas serviced include: 

Sydney Metro area, outer areas include Cambelltown, Windsor, Penrith, Berowra - usually the same day or next day after we dispatch
NSW: Blue Mountains, Central Coast, Newcastle, Woollongong, Coffs Harbour, Port Macquarie, Tamworth - usually the next day after we dispatch
QLD: Brisbane metro, Gold Coast - usually the next day after we dispatch
VIC: Melbourne metro, Wodonga - usually the next day after we dispatch
ACT: Canberra - usually the next day after we dispatch

We can't ship refrigerated products to WA, NT, SA or Tasmania however we can send all our non-cold products anywhere in Austalia with Austalia Post. We do have a list of stockists on our website for most states.

If you are unsure if we can deliver to you, please email 
info@ssvb.com.au.
Deliveries are dispatched from Suzy Spoon's Vegetarian Butcher in Sydney 2-7 working days after you order. 


Couriers will be advised to leave packages if delivery address is unattended. This is because the products are perishable and cannot be left at their depot. Returns due to spoilage on goods that are delivered to an unattended address cannot be refunded. We pack the products in a foam box with ice to help keep cold, please place products in fridge as soon as you can.

when placing your order with us, you can specify where your parcel can be left safely. Giving us a phone number when placing your order is advisable so the courier can contact you if needed.

What days do you deliver?

The couriers deliver Mon-Fri and do not deliver on weekends. We dispatch from us on Tue, Wed & Thu) There could be an exception for extremely busy periods e.g. christmas.

 

What if I'm not home when the courier delivers?

Couriers will be advised to leave packages if delivery address is unattended. This is because the products are perishable and cannot be left at their depot.

Returns due to spoilage on goods that are delivered to an unattended address cannot be refunded.

when placing your order with us, you can specify where your parcel can be left safely. Giving us a phone number when placing your order is advisable

so the courier can contact you if needed.

 

Can I have the products delivered to my work?

Yes, but please be aware that it will arrive anytime between 8am and 5pm. Busier times like christmas the courier can deliver between 8am-9pm.

 

Sydney Metro Usually delivered same day or next day after we dispatch between 8am and 5pm – outer areas include Cambelltown, Windsor, Penrith, Berowra

 

NSW: Blue Mountains, Central Coast, Newcastle, Woollongong, Northern Rivers, Coffs Harbour, Port Macquarie, Albury - next day after we dispatch-between 8am and 5pm.

 

QLD: Brisbane metro, Gold Coast -  next day after we dispatch-between 8am and 5pm.

VIC: Melbourne metro, Wodonga -  next day after we dispatch-between 8am and 5pm.

ACT: Canberra metro area - next day after we dispatch-between 8am and 5pm.

 

Busy holiday times may take longer and delivery time - between 8am and 8pm, eg christmas period.

Our couriers do not deliver on weekends, so orders will not be shipped on fridays.

 

Can I specify a delivery time?

Unfortunately the courier company we use cannot specify a specific delivery time.

 

Can I track my order once it has been dispatched?

Yes we can provide you with the tracking number on request so you can track your orders progress.

 

Do you ship outside Australia?

Unfortunately not at this stage.

How long do your products keep for?

All our products need to be refrigerated, uur products are good for at least 4 weeks after the date we make them (with the exception of the seitan products with are 8 weeks), they are all totally fine to freeze and will keep a shelf life of 8 months. Once opened you have 4-5 days to consume your food. 

 

What are your refund and cancellation policies?

Please select your order carefully as refunds due to change of mind are provided at the sole discretion of the store.However any product that is found to

be spoilt or damaged by Suzy Spoon's Vegetarian Butcher or the courier can be returned to the store, unopened and unused and a refund or exchange will

be honored. Interstate delivery problems of this nature can be discussed by ringing the store, (02) 95579762.

 

If you cancel your order a cancellation fee may apply. This applies only to large orders. To avoid a cancellation fee please call the store and give at least

48hours notice of cancellation.

 

 

 

 

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Tel: (02) 95579762  |  Email: info@ssvb.com.au

 

© 2018 Suzy Spoon's Vegetarian Butcher ABN 38 917 402 475

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